Service basics and customer loyalty – Service team

At the end of this training session participants will be able to:

  • Offer excellent service with total customer satisfaction as the objective
  • Manage and solve efficiently customer complaints
  • Be proud staff members and conscious of their appearance and impact on your business
  • Understand the basics costs of business and their impact on them
  • To build a loyal clientele and to grow your sales
  • To treat their workplace with an ownership mentality

Training content:

  • Guests expectations towards restaurant employees
  • Your image – your business
  • Steps of service
  • 8 tips for an outstanding service
  • Show interest towards your clients and they will be impressed
  • Are you a great salesman?
  • Customer complaint management
  • Team work
  • What is the profit per dollar in the restaurant industry?

Investment - 695$  (per location, no max. on participants)


 Call 514-924-2435



to book your session in your restaurant!

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